Privacy Policy

1. Introduction

Welcome to Cotton Global.

Cotton Global ("Cotton Global", "we", "us", or "our") operates a digital information and business platform providing services related to the cotton and textile industry.

This Privacy Policy applies to the Cotton Global website, web portal, mobile application and related services (collectively referred to as the "Platform").

By accessing or using Cotton Global, creating an account, or purchasing a subscription, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name
• Email address
• Phone number
• Country
• Profile information
• Profile image, where provided
• Login and authentication information
• Other information you voluntarily provide

2.2 Account Information

We may collect information associated with your Cotton Global account, including:

• Account ID
• Registration date
• Account status
• Login activity
• Subscription information

2.3 Subscription and Payment Information

If you purchase a paid subscription, we may collect information necessary to identify and manage your transaction, including:

• Subscription plan
• Transaction ID
• Payment status
• Payment date
• Subscription start date
• Subscription expiry date
• Refund information, where applicable

Payments may be processed through third-party payment providers such as Razorpay.

Cotton Global does not generally store complete credit/debit card numbers, CVV numbers, UPI PINs or other sensitive payment credentials on its own servers.

2.4 Usage Information

We may collect information about how you use Cotton Global, including:

• Pages viewed
• Features accessed
• News articles viewed
• Premium content accessed
• Business directory searches
• Events viewed
• Calculators used
• Offers viewed
• Actions performed within the Platform
• Login and logout activity

2.5 Device and Technical Information

When you access Cotton Global through our website or mobile application, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device type
• Device model
• Application version
• Language and regional settings
• Network information
• Technical logs
• Error and crash information

2.6 Business Directory Information

Cotton Global provides a business directory containing information about companies, traders, manufacturers, suppliers, service providers and other organizations.

If you submit information for a business listing, we may collect and display:

• Business name
• Business address
• Contact information
• Website
• Business category
• Business description
• Business images or logos
• Products or services
• Other information submitted by you

3. How We Use Your Information

We may use your information to:

• Create and manage your account.
• Provide Cotton Global services.
• Provide access to free and premium features.
• Process and manage subscriptions.
• Verify payments and transactions.
• Provide premium news and business directory access.
• Provide market information, charts, calculators, events and offers.
• Improve our website and mobile application.
• Personalize your experience.
• Respond to customer support requests.
• Send important account and service notifications.
• Send subscription-related communications.
• Send promotional communications where permitted.
• Detect and prevent fraud and abuse.
• Maintain the security of the Platform.
• Comply with applicable legal requirements.

4. Marketing and Communications

We may send communications relating to:

• Account activity
• Subscription status
• Payment confirmations
• Security notifications
• Service updates
• News and product updates
• Promotional offers

You may opt out of non-essential promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Essential service-related communications may still be sent when necessary to operate your account or subscription.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users logged in.
• Maintain session information.
• Remember preferences.
• Improve website functionality.
• Understand website usage.
• Improve security.
• Analyze traffic and performance.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Share Information

We do not sell your personal information as a business.

However, we may share or provide access to information where reasonably necessary to operate Cotton Global.

Service Providers

We may use third-party service providers for:

• Payment processing
• Hosting and infrastructure
• Email delivery
• Push notifications
• Analytics
• Error and crash monitoring
• Security services
• Customer support
• Database and technical services

Payment Providers

When you make a payment, transaction information may be processed by payment providers such as Razorpay.

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulations.
• Respond to lawful government requests.
• Respond to court orders or legal proceedings.
• Investigate fraud or security incidents.
• Protect our rights, property or safety.

7. Business Directory

Cotton Global may display business information publicly or to subscribed users depending on the applicable business directory feature and subscription plan.

Information intentionally submitted for publication in a business directory may be visible to other users.

You should not submit confidential or sensitive information to a business listing unless you intend for that information to be published.

If you believe that business information has been published incorrectly or without authorization, you may contact us for review.

8. Premium Content

Cotton Global may provide premium news, market information, business directory features and other subscriber-only content.

We may collect information about your access to subscription features for purposes including:

• Providing access to your subscription.
• Preventing unauthorized account sharing.
• Detecting abuse.
• Managing subscriptions.
• Improving premium services.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss or misuse.

These measures may include:

• Secure authentication.
• Access controls.
• Encryption where appropriate.
• Secure payment processing.
• Server and application security measures.
• Monitoring and logging.
• Software and security updates.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services.
• Maintain your account.
• Manage subscriptions and transactions.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce our agreements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on your country and applicable law, you may have rights relating to your personal information, including:

• Access your personal information.
• Correct inaccurate information.
• Update your account information.
• Request deletion of personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent where applicable.
• Opt out of marketing communications.

We may need to verify your identity before processing certain requests.

12. Account and Data Deletion

You may request deletion of your Cotton Global account and associated personal information by contacting us at:

admin@cottonglobal.cloud

Certain information may need to be retained where required by law, accounting requirements, fraud prevention, dispute resolution or enforcement of legal rights.

Deleting your account may result in loss of access to subscription features and other account-related services.

13. International Users and Data Transfers

Cotton Global has users located in different countries.

Depending on the services we use, your information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate measures relating to international transfers and processing of personal information.

14. Children's Privacy

Cotton Global is not intended for children who are not legally permitted to use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us.

15. Third-Party Websites and Services

Cotton Global may contain links to third-party websites, services, applications, advertisements or other resources.

Third-party websites and services have their own privacy policies and terms.

Cotton Global is not responsible for the privacy practices, security, content or policies of third-party services.

16. Analytics and Technical Services

We may use analytics, monitoring, security, crash-reporting or similar technologies to understand how users interact with our Platform and to improve reliability and security.

Such services may collect technical information such as device information, IP address, application version, browser information, usage events and error information, depending on the service used.

17. Push Notifications

If you use our mobile application and enable notifications, Cotton Global may send push notifications relating to:

• Important service updates
• Market information
• News
• Events
• Subscription information
• Offers
• Other relevant Platform information

You can generally manage notification permissions through your device settings.

18. Fraud and Security

We may process information to detect, investigate and prevent:

• Fraudulent transactions.
• Unauthorized account access.
• Subscription abuse.
• Account sharing.
• Security attacks.
• Malicious activity.
• Abuse of the Platform.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When changes are made, we will update the "Last Updated" date at the top of this Policy.

Where appropriate, we may provide additional notice through the website, application, email or other communication channels.

20. Contact Us

21. Acceptance

By using Cotton Global, creating an account, accessing our website or mobile application, or using our services, you acknowledge that you have read and understood this Privacy Policy.